Cancellation and Booking Policy
Booking Information
All classes at Forest Studio are by online booking only.
To attend a class, you must purchase a valid membership or class pass and complete your booking through our online booking system or contact our office before arriving at the studio.
Walk-in attendance is not available, and we cannot guarantee availability without a confirmed booking.
Please book your class by visiting the Timetable section of our website or through the Forest Studio booking platform (app/website).
As class sizes are intentionally kept small to provide a high-quality experience.
What to Bring
Yoga & Mat Pilates
Please bring your own yoga mat for comfort and hygiene.
If you do not have a mat, please let us know before class and we will be happy to provide one.
Reformer Pilates
Grip (non-slip) socks are required for hygiene and safety.
Please bring a small towel.
Grip socks are available for purchase at the studio.
Zumba
Please wear comfortable activewear and supportive sports shoes.
Arrival
Please arrive 5–10 minutes before your scheduled class to allow sufficient time to check in and prepare.
For security reasons, the studio door may be locked once class has commenced. Late arrivals may not be admitted, and your instructor will check you in before class begins.
Cancellation & Attendance Policy
We understand that plans can change. If you need to cancel or reschedule a booking, please notify us as early as possible.
Group Classes
Group classes require a minimum of 3 participants to proceed.
Cancellations must be made at least 12 hours before the scheduled class.
Late cancellations (within 12 hours) or failure to attend will result in the class being forfeited.
Trial Pass & Unlimited Memberships
For members on a Trial Pass or Unlimited Membership:
Late Cancellation Fee (within 12 hours): $10
No Show Fee: $20
These fees are non-refundable.
Private & Small Group Sessions
Small Group classes require a minimum of 2 participants.
Private and Small Group appointments must be cancelled at least 24 hours in advance.
Appointments cancelled within 24 hours or missed without notice will be charged at the full session rate.
Late Arrival Policy
Please arrive on time to avoid disrupting the class.
Members arriving more than 10 minutes late may not be permitted to join the class.
If admission is refused due to late arrival, the booking will be treated as a No Show.
If exceptional circumstances arise, please contact us as soon as possible. We will review each situation at our discretion.
These attendance policies apply to all Pilates, Yoga, Barre, Classical Fitness, and Zumba classes.
Our booking and cancellation policies are designed to ensure fair access to classes for all members while respecting our instructors' time.
Membership & Pass Terms
Private & Small Group Packages
Packages are non-refundable at discounted rate.
If a refund is approved under exceptional circumstances, attended sessions will be charged at the standard single-session rate, and any package discount will be forfeited.
Trial Pass
Available to new clients only.
Strictly one Trial Pass per person.
Valid for 14 days from your first booked class (not the purchase date).
Non-refundable and non-transferable.
10-Class Pass
Valid for 10 group classes at participating Forest Studio locations.
Expires 100 days from your first booked class (not the purchase date).
Non-refundable and non-transferable.
Unlimited Memberships (selected)
Membership fees may be paid by direct debit or online payment.
Your membership begins on your selected start date.
Memberships are non-refundable and non-transferable.
Membership Hold (Holiday Freeze)
If you are travelling or require a temporary pause:
Submit a Holiday Request Form with your start and end dates.
A minimum of 7 days' notice is required.
Memberships will not be automatically suspended due to non-attendance.
Package Extension
Expired class packages may be extended by either:
$30 for each additional 30-day extension, or
Purchasing a new package, which extends the expiry of your remaining classes at no additional extension fee.
Member Acknowledgement
By purchasing a membership or class package, booking a class, or using Forest Studio's services, you acknowledge that you have read, understood, and agree to these Booking, Attendance, Cancellation, Refund, and Membership Terms & Conditions.
